About two months ago, our newly set up HDB Punggol Branch opened its doors to serve residents of Punggol town, and its customer service features have proved a hit! Find out why here…then view our video tour, featuring a visit from an important guest!

People-friendly customer service

In addition to the full suite of services that other HDB Branches offer, the HDB Punggol Branch is the first to be designed with customer-centric initiatives using people-friendly technologies, like these…

Greeting residents when they step in is a Welcome Wall – an interactive and immersive exhibit depicting various aspects of life in Punggol Town.

If you are keen to find out interesting facts about Punggol Town, you can find your answers on the Community Canvas interactive touch screen.

Further down, an Electronic Bulletin Board and colourful, eye-catching Hint Cards provide the latest helpful information.

And you would have probably realised that there are some iPads available. The iPad Island is a kiosk for customers to try navigating through HDB InfoWEB and the Mobile@HDB app. If you have not explored these yet, here is your chance to be a tech-savvy customer.

Stepping in, the green and woody décor envelops you with a calming presence. Plants all around reflect and remind you that this HDB Branch is after all in Punggol, Singapore’s first eco-town.

Now that you are right inside the Branch premises, if you are not sure which service counter to go to, the new Service Ambassadors are on hand to guide you through all your queries – providing you with personalised service at its best.

But if you prefer the option of self-help, you can do so electronically. You can perform some of your transactions online at the e-Lobby: renewing your season parking ticket, checking of your My HDBPage, and even printing/scanning for other electronic transactions. If you would like to meet a service staff, you can make an e-Appointment to consult a customer service officer at a time that is convenient for you. Best of all, being handicap-friendly, the e-Lobby facility is even adjustable in height. The e-Lobby stays open until 10pm every night to serve customers after office hours.

We leave you with a video tour of the Branch 🙂

You can also check out the HDB Punggol Branch photo album on MyNiceHome Facebook. But if you want to drop by for a visit, the HDB Punggol Branch has been set up at the Punggol 21 Community Club, located next to the Coral Edge LRT station and Punggol Plaza.


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