It’s natural that first-time home buyers have many questions and being the busy people that they are, they need answers instantly. So most turn to HDB’s website and mobile services as the go-to resource!

Serving HDB’s range of customers – from home buyers to flat owners and just about any member of the public that will need to access services and information, the HDB InfoWEB and Mobile@HDB were recently voted by a panel of industry experts and the public as winners of the eGov Excellence Awards 2013, along with several others.

Customised to your Needs

The HDB InfoWEB provides 180 electronic services (e-Services) with your needs in mind. Some are designed to facilitate decision-making, and to make life easier, common transactions can also be completed online. This means that you don’t have to travel to the nearest HDB Branch or service counters all the time.

Alternatively, the Mobile@HDB application [available on Apple iTunes and Google Play] provides an ‘always-on’ option to getting those answers. With just a smartphone, you have the flexibility to access information and services anytime, anywhere.

Either way, you can expect a range of innovative, easy-to-use, and customer-centric features and resources to make interfacing with HDB that bit easier.

Services to Simplify Your Housing Journey

To make your housing journey a smooth one, here are five HDB e-Services that help answer some of your most frequently asked questions:

1. Questionnaire on Eligibility Screening

“Am I eligible to apply for an HDB Flat?”

This service helps you answer the most fundamental question of eligibility. Besides that, it also helps you determine the HDB flat type(s) and grant(s) you and your partner are eligible for. Simply answer a short series of simple questions, and at the end of it, you get your answers!


2. Enquiry on Sales Financial Plan

“Can I afford to pay for the flat and other things?”

A sound housing financial plan ensures that you can afford your home while meeting your other daily expense needs. This service allows you to work out a financial plan before committing to a flat purchase. Among other financial expenses, it helps you estimate the monthly mortgage loan instalment that you would need to pay in cash (if necessary).


3. MyDoc@HDB

“What documents are needed when I apply?”

MyDoc@HDB provides you with a customised list of all the documents needed to support your applications. That way, you are clear on what is needed, and duplicate submissions are eliminated. Fellow homebuyers have found that the time spent on their application process has been reduced, probably thus earning it the eGov Excellence Award 2013! 


4. Centralised Map Services

“What’s around my estate?”

As you settle into your new home, consider using this map service to search for amenities such as the supermarket, HDB Branch and MRT station around the neighbourhood.


5. iFAQs

“What is the CPF housing grant?”

Searching for quick answers to other frequently asked questions? The iFAQ function can help to provide the best-matched answers. Alternatively, you can browse through the list of questions, based on the subject matter that you are most interested in.


HDB is constantly looking to provide customers with excellent e-Services and mobile services. So if you’re a first-timer homebuyer and have questions, try these services out for yourself! You can be assured of getting answers from the HDB InfoWEB and Mobile@HDB.


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